Principle Duties & Responsibilities • Advise Client Operations Manager to prepare quotes for client when songs are requested • Notify clients when deliverables are ready and when they are sent. • Mark projects delivered in production reports and advised Finance for billing purposes. • Track and update creative guidelines and instructions for each project. • Follow up reports of severe failures detected in the quality control process to determine if the project delivery date will be met or if more time is needed for delivery. • Review rejections in order to address issues and keep track of them in our systems. • Track and control money spent in pre‐production, production and post‐production processes based on established policies. • Follow up with client for their approval on the voice tests, songs and/or scripts. • Communicate with client about creative strategies ensuring any differences are resolved in a timely manner so the project remains on schedule. • Review production schedules and estimate work hours needed for completion of job assignments. • Create and adjust work schedules and procedures to align with production schedules. • Communicate with various resources; including but not limited to coordinating: • Schedule creation of ARS when needed. • Schedule translation of synopsis, loglines and title sheets when needed. • Start and end dates of the recording and post‐production phases to assure timely delivery of the project. • Schedule creation of M&E report when needed. • Schedule songs: lyricist, director, recording, when needed. • Schedule translators and translator QCer. • Schedule directors. • Schedule recording, retakes / pick-ups, engineers, and third-party resources (engineers and/or studios). • Schedule post-production (editing, mixing, QCer). • Schedule Star Talent: National / International, and EPK (behind the scenes) when needed. • Revise schedule according to client requests, production needs, established priorities, and availability or capability of staff or equipment. • Review work materials are available before commencing work. • Review client instructions, track and update creative guidelines and instructions for each project. • Seek casting approval from the client prior to commencing work. • Send work material to translator and directors. • Follow up on reported issues once a resolution is found (arreglos). • Follow up on integrations. • Follow up on deliverables including (OST, KN&P, Synopsis, as recorded & loglines). • Issue PO’s and invoices to external resources including directors, translators, external recording and mixing rooms, and as recorded projects. • Work closely with local audio engineering team to monitor capacity and determine outsourcing needs for overflow. • Verify special production instructions have been followed by all parties. • Analyse and resolve work problems including assisting others in solving work problems when needed. • Consult with department supervisors to determine progress of work and to provide information on changes affecting efficiency and quality of production. • Learn and utilize SDI proprietary software. • Create the projects in EDMS. • Ensure Company security practices and policies are strictly followed. • Perform general administration duties as needed. • Perform other related duties as assigned. • Establish strong working relationships within department, company and with clients. Skills and Qualifications Must be able to demonstrate: • Excellent communication skills • Excellent negotiation skills • Good technical understanding • Ability to quickly grasp complex subject matters • Ability to work to tight deadlines and under pressure • Ability to manage ambiguity and make decisions • Ability to work independently and on own initiative • Ability to manage up and to manage differing priorities and personalities • Ability to be an excellent team player • Good time management skills • Excellent organizational skills • Strong interpersonal skills • Highly attentive to detail as a core attribute • Excellent problem-solving skills • Enthusiastic and willing to learn • English 90% • Proactivity Qualifications and Experience • Advanced degree in Business or Communications desired or equivocal experience in client facing sales oriented role. • 2 to 3 years of customer‐service‐related work experience. • Highly developed communication skills and experience with high‐pressure, deadline-driven scenarios. • A strong background in client service is preferred, as is an extroverted, outgoing personality. • Interest in Media and Entertainment industries. • 1 to 2 years of experience in Dubbing / Post Production desired. • Advanced proficiency with Microsoft Office Suite, particularly with Excel. • Project management experience desired. • Scheduling experience desired.