IT Admin
Thailand
09/01/2021
IT Admin
The IT Systems Administrator is responsible for the day-to-day operation of the organization’s computer systems and network, ensuring 24/7 operation of systems and when problems arise, provide quick and permanent solutions.
Specific Responsibilities
- Setting up accounts for staff, ensuring that they know how to log in
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Investigating, diagnosing and solving computer software and hardware faults
- Planning and undertaking scheduled maintenance upgrades
- Repairing equipment and replacing parts
- Maintaining records of software licenses
- Managing stocks of equipment, consumables and other supplies
Capabilities & Skills
- BS degree in Information Technology, Computer Science or equivalent
- Language proficiency : English
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Basic knowledge of computer OS, software, equipments
- Excellent Windows, Mac troubleshooting ability Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills (email, documentation, etc)
Expectations & Outputs
- Take ownership of internal employees’ issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to employees
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
Seniority Level
Entry
Industry
Translation and Localization, Media Production, Broadcast Media
Employment Type
Full-Time
Job Functions
IT