Project Manager

Shanghai

09/01/2021

Project Manager

The position as Global Client Management Project Manager will manage the dubbing and delivery of multiple projects and clients and will be the liaison between Iyuno-SDI internal teams and clients. Project Managers will build and maintain strong relationships with our clients while working in tandem with the Sales, Account Management & Leadership Teams.

Specific Responsibilities

  • Build relationships with the client through regular interaction and communication.
  • Evaluate individual client and project needs, proactively evaluating if challenges may arise and seek to address problems.
  • Build strong working relationships within the different centralized and global teams.
  • Ensure that the global dubbing team is delivering operational excellence by ensuring on-time and on-budget delivery.
  • Partner with the Quality team to perform root cause analysis of any issues which arise within the workflow.
  • Provide regular metric reporting to Strategic Account Management and Global Directors to monitor facility and freelance performance.
  • Ensure that any changes to client requirements are cascaded out to all of the local teams clearly and effectively.

Capabilities and Skills

  • Universal Competencies (Core Values and SBL):
  • Respect People - Ability to consistently values the unique point of view of each individual within the company; Ability to consistently accepts objective feedback and share ideas that bring meaning and value to the team’s performance; Embraces diversity by understanding the perspectives of global counterparts or team members
  • Be Extraordinary - Creates value to the team that would create impact to business goals and objectives; Ability to consistently go the extra mile in delivering day-to-day responsibilities; Able to develop ideas or suggestions to improve the operations, policies or procedures within the team
  • Embrace Change - Welcomes unforeseen detours and turning them into opportunities to drive creative solutions for the team; Able to consistently demonstrates a positive attitude in accepting and acknowledging the constant changes in the company; Consistently embraces change while still delivering high-quality job performance
  • One Team With Passion - Demonstrates willingness to help and support other members of the team and expresses gratitude to those who have made significant contributions; Takes positive approach in interacting with fellow employees, both local and global; Show passion in achieving team goals and objectives by ensuring individual objectives are met
  • Strength-Based Leadership - Being aware of individual strengths of team member and appreciating its value in performing the job; Utilizes strengths and improving weaknesses in performing the duties and responsibilities; Shows personal leadership by driving the core values of the company to fellow employees
  • Functional Competencies:
  • Delivery & Operational - Able to provide a strong delivery and operational leadership with an eye for detail. Pragmatic in approach and able to solve problems to ensure that deliver quality, cost and timing are on or ahead of standards and expectations. Ability to influence others to drive improved outcomes for the business.
  • Precision in Work Output: Work collaboratively with minimal supervision while managing aggressive deadlines and multiple priorities, including customer-specific requirements for each project.
  • Communication: Strong communication skills and communicate with the team regularly to discuss issues that may affect the quality of the work, and be good at listening to team members’ ideas and suggestions;
  • Adaptability: Ability to change in order to work better towards the achievement of the company’s mission and vision; Ability to adjust and tailor the support in order to meet the needs of the clients; Being open to new ideas and changes that could help the company grow

Key Performance Indicators

  • Examples include:
  • Primary
  • Regional Revenue
  • Regional Margin
  • Dubbing Minutes produced
  • Subbing Minutes produced
  • Dubbing Quality Score -To be agreed+ how measured
  • Subbing Quality Score -To be agreed+ how measured
  • Customer Satisfaction - measured at a regional level
  • People satisfaction -To be agreed
  • Secondary
  • Cost per dubbing minute
  • Cost per subbing minute
  • % market share
  • Salesforce/Hive Quality
  • Specific deliverables for the role:
  • Project Managing/Scheduling multi-language orders
  • Provide clear information and guidance to the language teams
  • Take responsibility on the assigned client projects, and report critical issues to the Global Directors in charge
  • Ensure quality on the deliverables by monitoring the process

Expectations and Outputs

  • Consistently improve work team capacity while delivering quality work output within the given timeframe;
  • Adaptable with the constant changes in the workflows and client’s expectations;
  • Develop a harmonious relationship with the team members to ensure smooth delivery of project/s.

Seniority Level

Manager

Industry

Translation and Localization, Media Production, Broadcast Media

Employment Type

Full-Time

Job Functions

Project Management

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We are ambassadors of a collective global team, one in which every individual’s unique point of view brings meaning and value. Iyuno-SDI Group embraces diversity and is committed to providing equal employment opportunities to applicants of all backgrounds, perspectives, and skills.
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